On receipt of your order, we will make best efforts:
in the case of physical products ordered, to despatch within three working days by first class post (or courier, as applicable). You should therefore receive your order within, at most, six working days.
in the case of downloads ordered, to provide within one working day by email, codes for download fulfilment (where not already immediately downloaded during payment.)
Where any item we provide is found to be faulty on receipt we will speedily replace the item at our own expense. (Wear and tear by the purchaser is excluded.)
As explained elsewhere, we keep things simple: there is no postage or delivery charge on purchase of any of our 2-CD Musical Packages for UK purchasers.
For all international orders, a flat £5 charge is added at checkout where a physical 2-CD set is purchased, regardless of number of musicals purchased. For downloads, there is no additional charge.
VAT is not chargeable on items available on the website.